Xtone managed services include an ensemble of people, processes and technology that are focused on delivering a very high quality voice user experience to ensure 100% task completion and user satisfaction.
Voice services are high touch in nature, requiring continuous monitoring, analytics and enhancements. To rapidly accommodate a broad diversity in accents, speaking styles, background noise and phone microphones, is a complex endeavor requiring an organization that is built from the ground up to deliver high touch services and has significant experience with speech recognition.
Key Components of Our End-to-End Solution Include:
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Managed User Experience
Our emphasis on user task completion via voice is based on a discipline that includes continuous analysis of user experience data and rapid optimization of recognition models, tuning parameters and voice user interface.
Hosted Voice-Services Platform
A reliable web platform for rapid deployment and hosting of voice applications that includes multi-tenant subscriber systems, carrier billing and NOC interface services, and content aggregators.
Network Services
Our deep focus on platform performance to provide the fastest response times and highest availability, 24/7/365, includes operations, monitoring and optimization of the hosting platform, network, voice services and edge devices.
Support Services
To answer questions about features, address usability issues and solve technical problems, Xtone offers providers the training and tools to directly support their customers and provides tier three care and technical support when required.
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